FAQ’s – Frequently Asked Questions

 

We know you have questions about our products, that’s why we tried to answer some of the most common ones belows. For any other question not answered, please contact Tesrol on 1300 837 765 or sales@tesrol.com.au.

General

Where is your showroom located?

Our NSW showroom is located at:

 

 

 

405 Victoria Street, Wetherill Park, NSW, 2164.

Our VIC showroom is located at:

13/114-118 Merrindale Drive, Kilsyth, VIC, 3137.

If this location is not suitable please contact Tesrol on 1300 837 765 to find your nearest cabinet- maker with Tesrol products to view.

Are you a architect, trade professional, specifier, or designer and need to speak to a Tesrol sales representative?

Please contact Tesrol on 1300 837 765 to put you in touch with one of our sales representatives.

Where can I order a colour sample?

You can order a range of swatch samples on our colours page. From here you can easily select your favourite colours for you next project. Once the order is submitted and confirmed, the samples will be sent to the supplied address via post and should arrive within 2-5 business days depending on your location.

NOTE: For existing Tesrol customers requiring merchandising/ samples to replenish your Swatch Boards, please do so by contacting your local sales representative, or alternatively by sending your request to sales@tesrol.com.au.

What if I want a product design that is not on your website/in your brochure?

We do our best to accommodate to any customer design or product query you may have. Please send a detailed email and diagram to sales@tesrol.com.auto discuss your unique product design you have in question.

How do I order a Tesrol product?

If you are a member of the public looking to purchase our products, it is best advised to do so through a professional cabinetmaker. You can find your nearest Tesrol preferred professional cabinetmaker by contacting Tesrol on 1300 837 765.

If you are already a Tesrol customer, you can submit your completed order via fax on 1300 837 775, or sending your order to sales@tesrol.com.au, or submitting our electronic submission forms which can be downloaded here.

How do I get an estimated price on replacing my kitchen or cabinet doors?

We can’t offer an estimated pricing as there are too many variables in every kitchen design & layout. We suggest that you call Tesrol on 1300 837 765 and we can refer you onto a cabinet maker in your local area.

Does Tesrol provide onsite measure & quote service?

We are a manufacturer & supplier of Doors & Panels only, so we don’t measure or install our products. If you are competent at self-installation, you can measure your own doors and panels, but if you aren’t, we recommend you contact a suitably qualified trade professional or alternatively contact Tesrol for details of a preferred cabinet maker.

Do you offer a delivery service throughout Australia?

We offer local metropolitan delivery services within Sydney & Melbourne with our own trucks, with a small delivery fee. Outside of these delivery areas we use contracted transport companies & delivery charges are applicable subject to location, order volume, weight & size.

How do I obtain a brochure?

Simply visit the downloads page and fill in the appropriate information & a brochure will be sent to the supplied address via post and should arrive within 2-5 business days depending on your location. Additionally, there is also an electric version available for your viewing.

Where can I find your order forms?

Simply visit the downloads page and download the order form relative to the product you have chosen to order.

Why should I purchase Tesrol products?

For over 37 years Tesrol continues to provide the highest quality products & service to become one of the major producers of Cabinet Doors, Decorative Board & Panels, supplying Kitchen manufacturers & joiners throughout Australia. The brand of choice without compromise is Tesrol.

Do you supply and deliver to overseas customers?

Tesrol can supply doors & panels into countries other than Australia. If you have a product inquiry from outside of Australia please email your request to sales@tesrol.com.au

Vacuum Formed FAQ

What warranty is offered on your Vacuum Formed range?

When installed in a residential application our Vacuum Formed range comes with a 7 year warranty on all purchases. When used in a commercial application this warranty is 1 year. Click here for more information.

How do I care for my Vacuum Formed doors & panels?

Vacuum Formed products are best kept clean using a mild household cleaner diluted in water and a soft cleaning cloth.

What direction do your woodgrain products run?

Vacuum Formed wood-grain or timber-grain products always run vertically. We do offer a horizontal grain to suit your needs if required, however, this must be clearly stated when ordering and incurs an additional surcharge.

What finishes do you offer in Vacuum Formed?

Tesrol offer the following finishes in our Vacuum Formed range:

  • Texture
  • Printed Woodgrains
  • Printed
  • Matt & Supermatt
  • Gloss Standard
  • Gloss Premium
Where do you source your vinyl/foil from?

Tesrol source their Thermoplastic finishes from only the most reputable suppliers in Europe and Japan. This ensures that finishes are second-to-none, and you are given quality products without compromise.

What is the maximum size available in Vacuum Formed?

3400mm in Length x 1100 in Width

What thicknesses are available in Vacuum Formed?

16mm – 18mm – 21mm – 25mm – 32mm

What are the benefits of Vinyl compared to Polyurethane?

Vacuum formed doors are much more robust in terms of impact resistance in comparison to Polyurethane. Polyurethane can chip & scratch easier upon impact of the surface.

Polyurethane FAQ

How do I care for my Polyurethane doors & panels?

Polyurethane products are best kept clean using a mild household cleaner diluted in water and a soft cloth.

What finishes do you offer in Polyurethane?

The following finishes are avaliable in our Polyurethane range:

  • Texture
  • Satin 30%
  • Semi-Gloss 60%
  • High-Gloss 90%
Do you offer colour matching?

Yes, we do offer colour matching to all popular brand colours. You will need to inform us of the paint brand along with the colour name or code.

Please note: There is a fee for colour matching. We also cannot guarantee a 100% perfect colour match.

Who supplies your paint?

We source our paint from a variety of reputable paint suppliers in Australia. We ensure that at all times we only use paint and solutions that of the highest quality to ensure a pristine state of the art finish.

Can it be used for horizontal applications?

It is not recommended for usage in horizontal application such as kitchen worktops or high wear or high-traffic areas.

PureGloss FAQ

What warranty is offered on your PureGloss range?

When installed in a residential application our PureGloss range comes with a 10 year warranty on all purchases. When used in a commercial application this warranty is 1 year. Click here for more information.

How do I care for my PureGloss doors & panels?

Most PureGloss products are best kept clean using a VuPlex cleaner with a microfiber cloth or warm soapy water and a microfiber cloth. Do not use household cleaners containing Abrasives, Ammonia, Acetone or solvent based.

Is PureGloss available in thicknesses other than 18mm?

PureGloss is available in thicknesses other than 18mm and is subject to availability.

Can it be used for horizontal applications?

PureGloss is a decorative surface, it is not recommended for use as a horizontal application as this will damage the surface and finish of the product. Use of horizontal applications also voids the warranty on the product.

What is the maximum size available in PureGloss?

2400mm x 1200mm in all colours
3050mm x 1200mm available in Polar white Gloss & Matt. Also Alabaster Gloss & Matt

What is the difference between your board and, cut and edge offer?

Board is supplied in a sheet form for the cabinet maker to cut into doors, Cut & Edge offer is where Tesrol cut to size, and edge the doors, as per customers requirements.

Can you do glass frames out of PureGloss?

Yes, we are able to do this.

Am I able to purchase the 1mm acrylic sheeting?

Yes, we are able to supply the 1mm sheet if required.

Can I order a roller shutter in PureGloss?

Yes, we are able to supply a roller shutter in PureGloss.

Is PureGloss available in a woodgrain print?

No. Puregloss in available in solid colours & metallics only.

Is this product suitable for outdoor usage?

No, it is recommended for interior joinery only.

What is the difference between PureGloss and PureMatt?

PureGloss is a high gloss almost mirror finish, whereby PureMatt is a low sheen matt finish with a low gloss level of around 15%.

Likewood FAQ

What warranty is offered on your Likewood range?

When installed in a residential application our Likewood range comes with a 7 year warranty on all purchases. When used in a commercial application this warranty is 1 year. Click here for more information.

How do I care for my Likewood doors & panels?

Likewood products are best kept clean using a mild household cleaner and a soft cloth. Do not use household cleaners containing Abrasives, Ammonia, Acetone or solvent based. Click here for more information.

What direction do your woodgrain products run?

Likewood woodgrain products always run vertically. We do offer a horizontal grain to suit your needs. However, this must be clearly stated when ordering.

Can it be used for horizontal applications?

Likewood is a decorative surface, it is not recommended for use as a horiontal application in kitchens or high-traffic areas. However, in low-traffic area such as wardrobe internals or some office furniture, it is possible to use Likewood horizontally.

What is the maximum size available in Likewood?

Various sizes are available subject to quantity & availability of board sizes.

What is the difference between your board and, cut and edge offer?

Board is supplied in a sheet form for the cabinet maker to cut into doors, Cut & Edge offer is where Tesrol cut to size, and edge the doors, as per customers requirements.

Do you supply matching laminates for bench tops?

No, Likewood does not have matching laminates for Benchtops.

Is this product suitable for outdoor usage?

No, it is recommended for interior joinery only.