Frequently Asked Questions

HOW CAN WE HELP YOU?

We know you have questions about our products, that’s why we tried to answer some of the most common ones below. For any other question not answered, please visit our contact page for information on how to contact us. 

Vacuum Formed
Polyurethane
Likewood 2D+
infinite
Superclean
PureGloss

General

Where is your showroom located?

Our NSW Head Office & Showroom is located at:

405 Victoria Street, Wetherill Park, NSW, 2164.

Our VIC Office & Showroom is located at:

13/114-118 Merrindale Drive, Kilsyth, VIC, 3137.

Our QLD Offive & Showroom is located at:

3/52 Neumann Rd, Capalaba, QLD, 4157

If these locations are not suitable please contact Tesrol the details on our contact page to help find your nearest cabinet-maker with Tesrol products to view.

I am a/an architect, trade professional, specifier, or designer and need to speak to a Tesrol sales representative?

Please contact Tesrol on 1300 837 765 and will put you in touch with one of our sales representatives.

Where can I order a colour sample?

You can order a range of swatch samples on our colours page. From here you can easily select your favourite colours for you next project. Once the order is submitted and confirmed, the samples will be sent to the supplied address via post and should arrive within 2-5 business days depending on your location.

NOTE: For existing Tesrol customers requiring merchandising/ samples to replenish your Swatch Boards, please do so by contacting your local sales representative, or alternatively by sending your request to sales@tesrol.com.au.

Why should I purchase Tesrol products?

For over 37 years Tesrol continues to provide the highest quality products & service to become one of the major producers of Cabinet Doors, Decorative Board & Panels, supplying Kitchen manufacturers & joiners throughout Australia. The brand of choice without compromise is Tesrol.

How do I obtain a brochure?
Simply visit the downloads page and fill in the appropriate information & a brochure will be sent to the supplied address via post and should arrive within 2-5 business days depending on your location. Additionally, there is also an electric version available for your viewing.
What if I want a product design that is not on your website/in your brochure?

We do our best to accommodate to any customer design or product query you may have. Please send a detailed email and diagram to sales@tesrol.com.au to discuss your unique product design you have in question.

How do I order a Tesrol product?

If you are a member of the public looking to purchase our products, it is best advised to do so through a professional cabinetmaker. You can find your nearest Tesrol preferred professional cabinetmaker by contacting Tesrol on 1300 837 765.

If you are already a Tesrol customer, you can submit your completed order via fax on 1300 837 775, or sending your order to sales@tesrol.com.au, or submitting our electronic submission forms which can be downloaded here.

How do I get an estimated price on replacing my kitchen or cabinet doors?

We can’t offer an estimated pricing as there are too many variables in every kitchen design & layout. We suggest that you call Tesrol on 1300 837 765 and we can refer you onto a cabinet maker in your local area.

Does Tesrol provide onsite measure & quote service?

We are a manufacturer only, so we don’t measure or install our products. If you are competent at self-installation, you can measure your own doors and panels, but if you aren’t, we recommend you contact a suitably qualified trade professional or alternatively contact Tesrol for details of a preferred cabinet maker.

Where can I find your order forms?
Simply visit the downloads page and download the order form relative to the product you have chosen to order.
Do you offer a delivery service throughout Australia?

We offer local metropolitan delivery services within Sydney & Melbourne with our own trucks, with a small delivery fee. Outside of these delivery areas we use contracted transport companies & delivery charges are applicable subject to location, order volume, weight & size.

Do you supply and deliver to overseas customers?
Tesrol can supply doors & panels into countries other than Australia. If you have a product inquiry from outside of Australia please email your request to sales@tesrol.com.au

Vacuum Formed FAQ

What warranty is offered on your Vacuum Formed range?

When installed in a residential application our Vacuum Formed range comes with a 7 year warranty on all purchases. When used in a commercial application this warranty is 1 year. Click here for more information.

How do I care for my Vacuum Formed doors & panels?
Vacuum Formed products are best kept clean using a mild household cleaner diluted in water and a soft cleaning cloth.
What direction do your woodgrain products run?
Vacuum Formed wood-grain or timber-grain products always run vertically. We do offer a horizontal grain to suit your needs if required, however, this must be clearly stated when ordering and incurs an additional surcharge.
What finishes do you offer in Vacuum Formed?
Tesrol offer the following finishes in our Vacuum Formed range:

  • Texture
  • Printed Woodgrains
  • Printed
  • Matt & Supermatt
  • Gloss Standard
  • Gloss Premium
Where do you source your vinyl/foil from?
Tesrol source their Thermoplastic finishes from only the most reputable suppliers in Europe and Japan. This ensures that finishes are second-to-none, and you are given quality products without compromise.
What is the maximum size available in Vacuum Formed?
3400mm in Length x 1100 in Width
What thicknesses are available in Vacuum Formed?
16mm – 18mm – 21mm – 25mm – 32mm
What are the benefits of Vinyl compared to Polyurethane?
Vacuum formed doors are much more robust in terms of impact resistance in comparison to Polyurethane. Polyurethane can chip & scratch easier upon impact of the surface.

Polyurethane FAQ

How do I care for my Polyurethane doors & panels?
Polyurethane products are best kept clean using a mild household cleaner diluted in water and a soft cloth.
What finishes do you offer in Polyurethane?
The following finishes are avaliable in our Polyurethane range:

  • Texture
  • Satin 30%
  • Semi-Gloss 60%
  • High-Gloss 90%
Do you offer colour matching?
Yes, we do offer colour matching to all popular brand colours. You will need to inform us of the paint brand along with the colour name or code.

Please note: There is a fee for colour matching. We also cannot guarantee a 100% perfect colour match.

Who supplies your paint?
We source our paint from a variety of reputable paint suppliers in Australia. We ensure that at all times we only use paint and solutions that of the highest quality to ensure a pristine state of the art finish.
Can it be used for horizontal applications?
It is not recommended for usage in horizontal application such as kitchen worktops or high wear or high-traffic areas.

Likewood 2D+ FAQ

What warranty is offered on your Likewood 2D+ range?
When installed in a residential application our Likewood 2D+ range comes with a 7 year warranty on all purchases. When used in a commercial application this warranty is 1 year. Click here for more information.
How do I care for my Likewood 2D+ doors & panels?
Likewood 2D+ products are best kept clean using a mild household cleaner and a soft cloth. Do not use household cleaners containing Abrasives, Ammonia, Acetone or solvent based. Click here for more information.
What direction do your woodgrain products run?
Likewood 2D+ woodgrain products always run vertically. We do offer a horizontal grain to suit your needs. However, this must be clearly stated when ordering.
Can it be used for horizontal applications?
Likewood 2D+ is a decorative surface, it is not recommended for use as a horiontal application in kitchens or high-traffic areas. However, in low-traffic area such as wardrobe internals or some office furniture, it is possible to use Likewood 2D+ horizontally.
What is the maximum size available in Likewood 2D+?

Various sizes are available subject to quantity & availability of board sizes.

What is the difference between your board and, cut and edge offer?
Board is supplied in a sheet form for the cabinet maker to cut into doors, Cut & Edge offer is where Tesrol cut to size, and edge the doors, as per customers requirements.
Do you supply matching laminates for bench tops?
No, Likewood 2D+ does not have matching laminates for Benchtops.
Is this product suitable for outdoor usage?
No, it is recommended for interior joinery only.

infinite FAQ

What warranty is offered on your infinite range?

When installed in a residential application our infinite range comes with a 7 year warranty on all purchases. When used in a commercial application this warranty is 1 year. Click here for more information.

How do I care for my infinite doors & panels?

infinite products are best kept clean using a mild household cleaner and a soft cloth. Do not use household cleaners containing Abrasives, Ammonia, Acetone or solvent based. Click here for more information.

What direction do your woodgrain products run?

infinite woodgrain products always run vertically. We do offer a horizontal grain to suit your needs. However, this must be clearly stated when ordering.

Can it be used for horizontal applications?

Yes, infinite is a High Pressure Laminate (HPL) and is suitable for both horizontal and vertical application(s).

What is the maximum size available in infinite?

Various sizes are available subject to quantity & availability of board sizes.

What is the difference between your board and, cut and edge offer?

Board is supplied in a sheet form for the cabinet maker to cut into doors, Cut & Edge offer is where Tesrol cut to size, and edge the doors, as per customers requirements.

Is this product suitable for outdoor usage?

No, it is recommended for interior joinery only.

Superclean: Anti-fingerprint FAQ

What warranty is offered on your Superclean range?

When installed in a residential application our infinite range comes with a 7 year warranty on all purchases. When used in a commercial application this warranty is 1 year. Click here for more information.

How do I care for my Superclean doors & panels?

Superclean products are best kept clean using a mild household cleaner and a soft cloth. Do not use household cleaners containing Abrasives, Ammonia, Acetone or solvent based. Click here for more information.

Can it be used for horizontal applications?

Yes, Superclean is a High Pressure Laminate (HPL) and is suitable for both horizontal and vertical application(s).

What is the maximum size available in Superclean?

Various sizes are available subject to quantity & availability of board sizes.

What is the difference between your board and, cut and edge offer?

Board is supplied in a sheet form for the cabinet maker to cut into doors, Cut & Edge offer is where Tesrol cut to size, and edge the doors, as per customers requirements.

Is this product suitable for outdoor usage?

No, it is recommended for interior joinery only.

PureGloss FAQ

What warranty is offered on your PureGloss range?
When installed in a residential application our PureGloss range comes with a 10 year warranty on all purchases. When used in a commercial application this warranty is 1 year. Click here for more information.
How do I care for my PureGloss doors & panels?
Most PureGloss products are best kept clean using a VuPlex cleaner with a microfiber cloth or warm soapy water and a microfiber cloth. Do not use household cleaners containing Abrasives, Ammonia, Acetone or solvent based.
Is PureGloss available in thicknesses other than 18mm?
PureGloss is available in thicknesses other than 18mm and is subject to availability.
Can it be used for horizontal applications?
PureGloss is a decorative surface, it is not recommended for use as a horizontal application as this will damage the surface and finish of the product. Use of horizontal applications also voids the warranty on the product.
What is the maximum size available in PureGloss?
2400mm x 1200mm in all colours
3050mm x 1200mm available in Polar white Gloss & Matt. Also Alabaster Gloss & Matt
What is the difference between your board and, cut and edge offer?
Board is supplied in a sheet form for the cabinet maker to cut into doors, Cut & Edge offer is where Tesrol cut to size, and edge the doors, as per customers requirements.
Can you do glass frames out of PureGloss?
Yes, we are able to do this.
Am I able to purchase the 1mm acrylic sheeting?
Yes, we are able to supply the 1mm sheet if required.
Can I order a roller shutter in PureGloss?
Yes, we are able to supply a roller shutter in PureGloss.
Is PureGloss available in a woodgrain print?
No. Puregloss in available in solid colours & metallics only.
Is this product suitable for outdoor usage?
No, it is recommended for interior joinery only.
What is the difference between PureGloss and PureMatt?
PureGloss is a high gloss almost mirror finish, whereby PureMatt is a low sheen matt finish with a low gloss level of around 15%.
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